How Can We Help?
Find answers to common questions, learn how to get started, or reach out to our support team.
Getting Started Guide
Download the Client
Visit the download page and grab the installer for your platform (Windows .exe, macOS .dmg, or Linux .AppImage). The download is about 200 MB.
Create Your Account
Sign up with your email. You'll receive 10,000 Gold Coins instantly. Choose your username, pick a theme, and you're ready to play. No payment info needed.
Choose Your Game
Browse the lobby for NLH, PLO4/5/6 cash games, or tournaments. Use the filter bar to find your preferred stakes and game type. Star tables to add them to favorites.
Customize Your Experience
Go to Settings to pick a theme (Neon, Luxury, Classic, Midnight, Arctic), enable the HUD, set up hotkeys, and configure bet sizing presets. Check out the Cosmetic Shop for card backs and avatar frames.
Set Up Tracking (Optional)
PlasmaPoker exports PokerStars-compatible hand histories. Point your tracker (PT4, HM3, or Hand2Note) to the hand history folder in Settings to import hands automatically.
Earn Rewards Daily
Log in daily for streak rewards (100-5,000 GC). Complete daily missions for GC. Progress through the Battle Pass. Unlock achievements. Refer friends for 10% lifetime rake share.
Poker Tracker Compatibility
PlasmaPoker exports hand histories in PokerStars format, making them compatible with all major tracking software. The built-in HUD provides real-time stats without any external software, but if you prefer your own tracker setup, we fully support it.
PokerTracker 4
SupportedHold'em Manager 3
SupportedHand2Note
SupportedBuilt-in HUD Stats
Frequently Asked Questions
General
Is PlasmaPoker free to play?
Yes, 100% free right now. You get 10,000 GC on signup and earn more through daily login streaks, missions, and achievements. No purchase is ever required. Gold Coin packages and Sweep Cash prizes are coming soon.
What is the sweepstakes model?
PlasmaPoker uses a dual-currency system. Gold Coins (GC) are free play money — you can play all games with them right now. Sweep Coins (SC) will be a premium currency redeemable for real prizes. This feature is coming soon. Currently, PlasmaPoker is 100% free to play.
Do I need to be 18+?
Yes. You must be at least 18 years old (or the legal age in your jurisdiction) to create an account and play on PlasmaPoker. Age verification may be required.
What platforms does PlasmaPoker support?
Windows (.exe, Windows 10+), macOS (.dmg, macOS 12+ with Apple Silicon and Intel), and Linux (.AppImage, Ubuntu 20.04+, Fedora 36+). One account works across all platforms.
Is PlasmaPoker available on mobile?
Mobile apps are in development. Currently PlasmaPoker is a desktop-only application for Windows, macOS, and Linux.
Games & Features
What games are available?
No-Limit Hold'em (NLH), Pot-Limit Omaha 4 (PLO4), PLO5, PLO6, multi-table tournaments (MTTs), Sit & Go's, Rush Poker (fast-fold with 5 live pools), and 40 premium slot games with leaderboards. Short Deck 6+ and PKO Tournaments are coming soon.
What is PLO5 and PLO6?
PLO5 and PLO6 are Pot-Limit Omaha variants where you receive 5 or 6 hole cards instead of the standard 4. You still use exactly 2 hole cards and 3 community cards to make your best hand. These variants create massive action and bigger pots. PlasmaPoker is the only poker platform offering them.
How many tables can I play at once?
Up to 100 simultaneous tables. The desktop client includes intelligent window tiling (tile, cascade, stack layouts), keyboard shortcuts for table switching, and multi-table management tools.
What are the quick buy-in presets?
When joining a cash table, you can choose Min (minimum buy-in), Half (50% of max), Full (maximum buy-in), or Custom (set your own amount with a slider). One tap to sit down.
What themes are available?
Five premium themes: Neon (default green), Luxury (gold/dark), Classic (traditional green), Midnight (deep blue), and Arctic (ice white/blue). Each theme changes the entire UI — felt, cards, chips, and interface elements.
What is the hand replayer?
A visual tool that lets you replay any hand step by step. Includes a timeline scrubber so you can jump to any action, see pot sizes, and review decisions. Available from the table info bar.
What is the clip system?
A 'Clip that!' button appears during exciting hands (bad beats, monster pots, hero calls). You can also manually clip any hand. The system auto-detects exciting moments. Share clips with friends.
Fairness & Security
How does the provably fair system work?
Before each hand, our server shuffles the deck using a Cryptographically Secure Pseudo-Random Number Generator (CSPRNG) with the Fisher-Yates algorithm. A SHA-256 hash of the deck order is committed before any cards are dealt. After the hand, you can verify the hash matches the actual deck order, proving the deal was predetermined and fair.
How do you prevent bots?
Our behavioral analysis system tracks 9 metrics per player in real-time: timing variance, decision patterns, bet sizing distributions, session behavior, multi-table synchronization, IP/device fingerprinting, hand range deviation, chat behavior, and win rate anomalies. The system uses a weighted scoring algorithm to flag suspicious accounts.
Is collusion detected?
Yes. Our game integrity system monitors for collusion patterns including coordinated play between accounts, chip dumping, and soft play. Multi-account detection uses device fingerprinting and behavioral analysis.
Can I verify the RNG myself?
Yes. Every hand history includes the SHA-256 hash that was committed before the deal and the full deck order. You can independently hash the deck order and verify it matches the committed hash.
HUD & Tracking
Does PlasmaPoker have a built-in HUD?
Yes. The built-in HUD displays VPIP (Voluntarily Put $ In Pot), PFR (Pre-Flop Raise %), AF (Aggression Factor), 3-Bet%, and C-Bet% for every opponent at your table. No third-party software needed.
Which poker trackers are compatible?
PlasmaPoker exports hand histories in PokerStars format. Confirmed compatible with PokerTracker 4 (PT4), Hold'em Manager 3 (HM3), and Hand2Note. Point your tracker to the PlasmaPoker hand history folder.
Where are hand histories saved?
Hand histories are saved to a configurable folder on your computer. The default location is shown in Settings > Hand History. You can change it to any folder.
Can I use both the built-in HUD and a tracker?
Yes. The built-in HUD and external trackers work independently. You can use both simultaneously or either one alone.
Rewards & Promotions
How does the Battle Pass work?
Each month is a new season. Earn XP from every hand, mission, and tournament. Progress through tiers to unlock rewards. The free track gives basic rewards; the premium track offers exclusive cosmetics and 3x Gold Coin rewards.
What are daily missions?
3-5 new challenges every day, like 'Win 3 hands' or 'Play 20 PLO hands.' Each completed mission rewards Gold Coins and Battle Pass XP.
How does the referral program work?
Share your unique referral code. When someone signs up using it, you earn 10% of their rake contribution forever. No cap, no expiration. This is a permanent income stream.
What are login streak rewards?
Log in daily to earn escalating Gold Coin rewards: Day 1 (100 GC), Day 2 (200 GC), Day 3 (500 GC), Day 4 (1,000 GC), Day 5 (1,500 GC), Day 6 (2,500 GC), Day 7 (5,000 GC). Total: 10,800 GC per 7-day cycle. Resets and starts again after day 7.
What VIP tiers exist?
Six tiers: Bronze (35% rakeback), Silver (38%), Gold (41%), Platinum (44%), Diamond (47%), Diamond Black (50%). Every player starts at 35% rakeback — the most generous in the industry. Each tier unlocks unique visual flair — animated borders, entry animations, exclusive emotes — visible to all players at your table.
Contact Us
Email Support
Typically responds within 24 hours. Include your username for faster resolution.
Discord Community
Join Our Server
Community chat, strategy discussion, bug reports, and feature requests. Active moderation.
In-App Chat
Built into the Client
Use the support chat button inside the PlasmaPoker desktop client for direct help.
Common Issues
App won't launch on macOS
Right-click the app and select 'Open' the first time. macOS Gatekeeper blocks unsigned apps by default. You may also need to go to System Settings > Privacy & Security and click 'Open Anyway'.
Windows SmartScreen warning
Click 'More info' then 'Run anyway'. This appears because the installer isn't yet code-signed with an EV certificate. The app is safe.
Linux AppImage won't run
Make sure it's executable: run 'chmod +x PlasmaPoker.AppImage' in your terminal. If it still fails, install FUSE: 'sudo apt install fuse' on Ubuntu/Debian.
Connection issues / can't join tables
Check your internet connection. PlasmaPoker requires a stable broadband connection (minimum 1 Mbps). If behind a corporate firewall, WebSocket connections on port 443 must be allowed.
Hand histories not importing to tracker
Ensure your tracker is configured to read PlasmaPoker's hand history folder. Check Settings > Hand History for the folder path. If using auto-import, restart your tracker after pointing it to the new folder.
HUD not showing
Go to Settings > HUD and ensure it's enabled. The HUD requires at least 10 hands of data on a player before displaying stats. At a new table, play a few hands first.
Still Have Questions?
Join our Discord community or email us. We typically respond within 24 hours.